When interacting with clients and customers, licensees must possess a thorough understanding of all state and federal laws that apply to agency and fair housing. The purpose of this course is to ensure that licensees not only understand these laws but can apply them to specific situations that arise when interacting with clients and customers.

To maintain their license, Delaware real estate professionals must complete 21 hours of continuing education, composed of seven core modules. This course fulfills the state's Agency and Fair Housing (Module 1) requirement.       

Course highlights include:

• A review of the Consumer Information Statement, an important form that, in accordance with Delaware law, must be given to consumers who are looking to buy or sell residential property
• An explanation of the differences between statutory and common law agency relationships
• Explanation of imputed knowledge and vicarious liability
• Record retention
• DUCIOA and Common Interest Communities
• A review of federal and state fair housing laws
• Review of state and federal protected classes
• Filing a fair housing complaint
• Advice on the steps licensees can take to ensure you treat all parties equally and within the requirements of the law
• Activities and real-world examples to underscore key points

There’s a reason real estate agents often rank among the least trusted professionals in the U.S. But what can you do to improve the public’s perception? And what should you do when you run into an ethical dilemma or into a licensee who’s not behaving ethically? As a real estate professional, you can help raise the bar and improve the reputation of the industry. You can lead by example.

Aligned to the requirements of the current NAR cycle, this course will empower you to recognize and respond to ethical dilemmas, inspiring consumer confidence. For answers to ethical dilemmas, we’ll look to several articles of the National Association of REALTORS® Code of Ethics, and draw from real-life ethical scenarios. In three short hours, you’ll be better prepared to exemplify the professionalism and cooperation that’s the true foundation of the real estate industry.

Course highlights include:

• Meets both regular ethics renewal requirements and new licensee ethics course requirements
• The importance of ethical behavior in NAR members and non-members alike, fostering a spirit of cooperation
• History and evolution of the Code, the preamble, and the Code’s influence on state licensing laws
• Structure of the Code
• Review and application of articles 1, 2, 3, 9, 12, 15, and 16 of the NAR Code of Ethics and Standards of Practice
• Case studies of real-life ethical challenges
• Mediation and arbitration, with arbitration as the monetary dispute resolution process between REALTORS®
• Application of Article 17 of the NAR Code of Ethics to the complaints and hearing process
• Grievance committee vs. professional standards committee
• Best practices for demonstrating ethical behavior every day

*This course was designed by us to meet the REALTOR® Code of Ethics Training Requirement. Please confirm that your local association, who administers the Code of Ethics training, will accept this course.

A veteran broker once said, "No one ever failed in this business because of the paperwork." It's true: Real estate is a relationship-based business. However, to protect consumers and yourself, knowing how to manage the paperwork--whether it's cotton bond and ink or bits and bytes--is integral to your role. Maintaining detailed and organized records, even for transactions that don't close, not only satisfies regulatory requirements, it also protects your license. It proves you did what you were supposed to do when you were supposed to do it.  

We can't do anything about paper cuts, but if you're ready to become more comfortable selecting and using documents to ensure on-time, accurate, and litigation-free real estate transactions, let's do this.

Course highlights include:

• Typical transaction documents
• Standard clauses, addenda, and contingencies
• How to practice within the scope of your license (but avoid unauthorized practice of law)
• How to field and manage multiple offers
• Managing signatures, notarizations, and identification
• Best practices in transaction management 
• Best practices in document retention
• Keeping documents secure, both hard copy and digital
• Wire fraud prevention

Whether you’re a seasoned broker or newly licensed salesperson, this course will help sharpen your understanding of state-specific responsibilities and legal obligations.

We’ll cover everything from supervising licensees and implementing policies to advertising law, fair housing protections, and avoiding liability through smart office management. You’ll also explore how to handle forms, contracts, and communication in ways that align with Delaware law and reduce risk.

The purpose of Delaware Office Management is to ensure that you are better equipped to protect your clients, your license, and your reputation, all while helping your office run smoothly and stay in full compliance with the Delaware Real Estate Commission.

Delaware real estate professionals must complete 21 hours of continuing education, composed of seven core modules to maintain their license. This course fulfills the state's Office Management (Module 4) requirement.       

Course highlights include:

• Defining a broker’s role in Delaware
• Setting up a real estate office and building an effective team
• Independent Contractor Agreements vs Employees
• Creating and implementing a policy manual
• Supervising licensees
• Managing contracts, listings, escrow accounts, and transaction records
• Using state-required forms
• Understanding procuring cause
• Reducing risk through effective office management and supervision
• Compliance in communications
• Antitrust and RESPA compliance
• Fair Housing and ethics requirements
• Delaware DREC and CIS compliance
• Controlled business and procuring cause protections
• MLS advertising and online risk management
• Activities and real-world examples to underscore key points

Federal and state legislation and regulatory decisions have a significant effect on the real estate industry and licensees’ practice as real estate professionals. To protect licensees and their clients, they must understand the laws and regulations connected to real estate. This course reviews pertinent legislative updates, government initiatives, and real estate-related programs that impact real estate licensees and the consumers they serve.

Course highlights include:

• Important legal updates from recent legislative sessions
• Homeownership programs for Delawareans
• Conservation easements and environmental protection
• Tenant representation in eviction proceedings
• Delaware realty transfer tax updates
• Tenant rent-reporting pilot program
• Flood insurance updates
• Public accommodations for persons with disabilities
• Affordable housing development
• Delaware Common Interest Ownership Act
• Delaware Unfair Trade Practices Act
• Protected classes in Delaware
• Historic preservation tax credit

The inspection period is a big hurdle to jump over on the way to closing. The inspector’s job is to call out defects. The buyer agent’s job is to negotiate repairs. The seller agent’s job is to mitigate damage. It can sometimes be hard to hold a deal together.

Protecting your buyer as a buyer’s agent means understanding the importance of the home inspection contingency and its deadlines, and identifying the need for specialized inspections.

Protecting your seller as the listing agent means helping the seller understand disclosure obligations, prepare for the inspection, and respond to a buyer’s reasonable repair requests.

Course highlights:

• The importance of the inspection contingency
• The licensee’s role in the inspection process
• Licensee and seller disclosure obligations
• Red flags related to common structural, plumbing, and electrical issues
• Specialized inspection types addressing radon, asbestos, sewer lines, septic tanks, mold, lead, and wells
• Interactive activities and scenarios

In this course, you’ll learn about the history of housing discrimination and its lasting impact in order to better understand why fair housing laws are necessary. You’ll review the federal laws that provide protection against housing discrimination and what actions are prohibited and required by these laws in the business of real estate. This will include reviewing the personal characteristics—race, color, religion, national origin, sex, familial status, and disability--that federal law protects from discrimination in housing. Besides these federal protections, there are state and local government fair housing laws that protect additional personal characteristics from discrimination in housing and you’ll find out where to get more fair housing information for your clients.

You’ll also learn some best practices for fair housing marketing and some strategies to avoid steering and making assumptions based on stereotypes. You’ll role play some scenarios to practice interrupting any implicit biases so that consumers are treated with equal concern, respect, and fairness. By allowing consumers to choose which communities/neighborhoods they want to live in, you can do your part to uphold fair housing laws and end housing discrimination.

This course was designed to meet the REALTOR® Fair Housing Training Requirement. Please confirm that your local association, who administers the Fair Housing training, will accept this course.